Frequently Asked Questions
Everything you need to know about your favorite Brazilian flip-flops.
How do I find the right size for my Havaianas?
Havaianas use Brazilian sizing, which is different from US or European standards. We recommend measuring your foot and consulting our size guide to find the perfect fit between our slim and top styles.
What is the shipping policy for orders within the United States?
We offer standard shipping which typically takes 3-7 business days. Expedited shipping options are available at checkout, and we provide free standard shipping on orders over $50.
What is your return and exchange policy?
If you are not 100% satisfied with your purchase, you can return your unworn items in their original packaging within 30 days of delivery for a full refund or exchange.
Are Havaianas sandals durable for beach use?
Yes! Havaianas are made from a secret high-quality rubber formula that is heat-resistant, water-resistant, and non-slip, making them perfect for the beach, pool, and everyday summer wear.
How should I clean my Havaianas?
To keep your sandals looking new, we recommend hand washing them with mild soap and lukewarm water. Avoid using bleach and do not put them in the washing machine or dryer.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.